Anthony is a Branch Manager with Regions Bank. Located in Stonehaven, MS (just south of Memphis), Anthony oversees the branch operations which mainly involves the motivating and inspiring of all of his employees to maximize the bank’s output and volume!
Transcript
>> My name is Anthony Young. I serve as a branch manager for Regents Bank. I'm currently located in the Southaven, Mississippi area just below Memphis, Tennessee. My job entails a number of things. Primarily I'm responsible for the sales, service, and operations of my branch, meaning I have to ensure that it's profitable, that we're giving great customer service and that, you know, I'm also responsible for the career development of everyone on my staff. I think the main thing that I do that I take joy in is I have the opportunity to help customers met their financial goals and, you know, at the end of the day, if I help one customer help a dream of theirs, I've done a good job. Well, we run about 9000 transactions per month at my branch, so it's relatively busy, but the unique thing about that is that for the most part we see pretty much the same customers month in and month out so you develop relationships with those people. And those relationships are really what makes it worthwhile. We have a unique process that we utilize to ensure that we're giving optimum sales and service and basically what that entails is we're making sure that we offer advice, guidance, and education to every customer and ensure that we're helping them reach their financial goals. So, whether those goals are-- can be a first-time homebuyer. Whether those goals are to save for a college fund or save for retirement. What my job entails is I ensure that each and every one of our associates are having those conversations to really identify the needs of our customers and provide solutions to help them meet those.
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