Seasonal Job Opportunity at Pumpkin Ridge Zipline Tour (located just outside of Portland, Oregon)
A Zipline Tour Guide is responsible for delivering physically and emotionally engaging adventure tours on our challenge course while demonstrating excellent customer service by acting with a “guest comes first” attitude. Guides connect and respond to the needs of guests while following all operational policies and procedures to minimize risk and ensure quality program delivery in a manner consistent with Pumpkin Ridge Zipline Tour’s policies and values.
Job Responsibilities:
- Co-lead adventure tours on the zipline course, provide an interactive and enjoyable experience for guests; be comfortable leading groups ranging in age from children to older adults.
- Effectively and safely handle attaching and detaching of equipment and have a complete understanding of the zipline experience and protocols.
- Properly fit, train, and monitor guests in the use of all personal protective equipment.
- Create a fun and safe work environment. Set the mood of the company and guest experience by reflecting a positive enthusiastic tone.
- Effectively lead guest activities to ensure an engaging, informative and inspiring experience.
- Conduct and initiate pleasant and knowledgeable conversation about the course and tour and participate fully in the guest’s orientation and equipment setup.
- Complete daily opening and closing of the program and support areas.
- Take proper care of all equipment including pre-use inspections and documentation
- Manage daily cash, sell t-shirts, collect vouchers for tours and turn them in to the manager.
- Other duties as assigned by supervisor.
Experience, Skills and Abilities:
- Previous experience in a customer service role preferred.
- Previous experience with ropes/challenge courses or other outdoor recreation activities preferred.
- CPR and First Aid certification required (opportunity will be provided if you don’t have certification when hired).
- Pleasant, enthusiastic, and fun demeanor.
- Interest in providing the best guest experience possible.
- Ability to learn new skills quickly.
- Be comfortable leading groups ranging in age from children to older adults.
- Able to communicate well and deliver clear instructions to groups of people regarding rules, equipment usage and safety concerns.
- Willingness and ability to work with a variety of age groups and backgrounds
**Must be legal to work in the U.S. and pass a background investigation.
Work and Physical Environment:
- The work environment of the job requires employees to work both outside in heat/cold, wet/humid, and dry/arid conditions.
- Some of the job will occur at heights exceeding 50 feet
- Requires sitting, standing, squatting, stooping, twisting, and the ability to lift/carry 40+ lbs. Requires the ability to work in a physically strenuous environment.
- After training, employees must be able to rescue a 250lb person from up to 100 feet above the ground using a variety of rescue techniques.