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Academic Success and Career Center Cultivating Successful Scholars and Professionals

Prospective Students

How to Answer Front Desk Phone Calls

Answer the call: “Academic Success and Career Center this is _____________ how can I help you?”

End the call: “Is there anything else I can help you with?”

Always please get a student ID, it makes it’s easier to help the student with their problem.


  • Be friendly and smile: people can hear smiles through the phone