This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits.
The Security Ambassador I demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to Mayo Clinic. The Security Ambassador I will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the Security Ambassador I will verify patient appointments, communicate with colleagues within the Practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization and any related policies (ex: masking, badging), and greet patients and visitors and assist in navigation.
The Security Ambassador I primarily works at patient designated buildings/entrances to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict or stressful situations (by use of AVADE, Verbal Judo, and SIRA training). This role may have view only access to the electronic medical record to support verifying information. This role will interact with security technologies, such weapons detection systems. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekends with rotating days off.
*This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
QUALIFICATIONS
A high school diploma or GED required. Two years of previous customer service experience in healthcare, hospitality, or service industry required. Demonstrated problem-solving and critical thinking skills. Evidence of conflict management and resolution skills, ability to pass training in AVADE, Verbal Judo and SIRA training. Demonstrates understanding and use of software programs and security related equipment
Must complete training in SIRA, Verbal Judo, and AVADE® within 6 months of hire.
