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Academic Success and Career Center Cultivating Successful Scholars and Professionals

How to Answer Front Desk Phone Calls

 

Answer the call: “Academic Success and Career Center this is _____________ how can I help you?”

End the call: “Is there anything else I can help you with?”

Always please get a student ID, it makes it’s easier to help the student with their problem.

 

  • Be friendly and smile: people can hear smiles through the phone
    • Listen to the student and ASK the next question
      • Sometimes students don’t know what they need help with
    • https://search.wsu.edu/
      • Great tool when you don’t know where to send a student for more information
    • Find numbers for students on the “Campus Contacts” hyperlink on the https://ascc.wsu.edu/ascc-411/
    • Students often ask about where to find our Drop-In advising link; guide them to this page: